I went to Chennai and there I went to Velachery Airtel Store which was near Velachery Railway station with my friend. The way they treated their customers was not good.
My friend wanted to change his broadband plan from 8mbps to 16mbps and he got a call from Airtel dealer asking whether to upgrade it and at that time he was busy with some other work so he wanted them to call later but they never called back.
He thought to go to Airtel store as per some ones advice we both went there. There we asked whether they deal with broadband plan upgrades and for that one customer care fellow sitting near the glass door in the last counter in a rude way told us to get Token number first! There were hardly anyone and it has some 8 counters I think. We got token number 2! Then they made us wait for some 15 minutes and we got our chance at Counter 4. No customer sitting in any counter and these fellows some of them playing games with their mobile and some were talking with their friends in mobile!
In the counter 4 when we enquired about this he asked another person in adjacent counter and they were laughing and talking about us that first of all this customer (thinking we wont hear) wont get such plans. They then told us to contact Airtel CC! Then they gave Airtel CC number which we anyway know. For this we had to take a token and have to wait this long.
I feel they are next to waste and only when no other option to pay the bill one should go there. Else totally we should boycott these kinds of craps. Earlier Airtel used to treat their customers much better but now a days it is going bad that too when we go to stores like these. Shame on Velachery Airtel Store.