Hathway has taken its path breaking LCO portal- Hathway Connect to the next level by launching the Mobile APP version for its local cable operators (LCOs), which will further enhance and empower the operators in strengthening their business operations while “On The Move.”
As the cable industry is paving its way through the digitization phase, technology is transcending to new platform avenues. Shifting from online to mobile gives the necessary, added tool to our LCOs to manage their business from anywhere and be more widely connected with their subscribers. They no longer need to be restricted to the confines of their offices and can easily manage their subscriber base from any location, thus, creating better efficiencies, communication and turnaround time.
Commenting on the launch of the Mobile APP of Hathway Connect, Hathway Cable and Datacom video business president Tavinderjit Panesar said, The “Hathway Connect” online portal has been a huge success as operators have benefitted by an increase in their collections from customers. Further, there was a demand from our LCOs for a mobile version which would enable them to operate from anywhere, anytime. This transformational initiative needs to be beyond traditional platforms and this mobile APP will take customer experience to the next level and improve & speed up the operational process in our distribution chain and strengthen brand ‘Hathway.’
Hathway Connects’ Mobile APP will be available for download on Android only and will provide all major functionalities of the online portal version required by the LCOs for conducting daily operations in an easy and convenient way. The mobile APP facilitates a series of features to LCOs such as Balance management including instant top-up of his online account with immediate credit, Pack management (renew pack, add new packs or change existing packs), bulk renewal and activation of packs in almost real-time, managing & monitoring of ground collections through field executives, thus, enhancing customer experience. The APP also sends SMS updates to customers for renewals done and the LCO can provide a printed payment receipt to customers via a Bluetooth-enabled printer.