TELECOM REGULATORY AUTHORITY OF INDIA has made some Notification regarding TARIFF FOR SUPPLY AND INSTALLATION OF CUSTOMER PREMISES EQUIPMENT.
THE TELECOMMUNICATION (BROADCASTING AND CABLE) SERVICES (SIXTH) (THE DIRECT TO HOME SERVICES) TARIFF ORDER, 2015
Please go through some points
This Order may be called the Telecommunication (Broadcasting and Cable) Services (Sixth) (the Direct to Home Services) Tariff Order, 2015 ( --
This order shall come into force thirty days after the date of its publication in the Official Gazette.Applicability.
---This order shall be applicable to direct to home operators providing direct to home services throughout the territory of India.
TARIFF FOR SUPPLY AND INSTALLATION OF CUSTOMER PREMISES EQUIPMENT
Every DTH operator shall specify the price of all types of the customer premises equipment offered by it,their installation and activation charges and taxes, if any
DTH operator shall offer all types of customer premises equipment offered by it to every subscriber on out right purchase basis at the price and charges specified under sub-clause(1) which shall be called standard scheme for customer premises equipment.
Provided that DTH operator may also offer other schemes for the supply and installation of customer premises equipment including bundled scheme and shall specify separately for all schemes the charges for the customer premises equipment, installation and activation charges thereof, the channels or bouquet of channels or
bouquets of channels bundled with customer premises equipment and the taxes, if any.
Provided further that DTH operator shall offer customer premises equipment at the same terms and conditions as applicable for customer premises equipment under the bundled scheme.
DTH operator may specify a lock-in period not exceeding three months
for all the schemes offered by it.
DTH operator may specify installation and activation charges for the customer premises equipment not exceeding rupees three hundred and
Refund on surrender of connection–(1)
DTH operator shallgive an option to every subscriber to return the customer premises equipment in all schemes and for all types of customer premises equipment:
Provided that there shall be no obligation on DTH operator to take back the
customer premises equipment if it is tampered with or is not in working condition at the time of return.
On return of the customer premises equipment by the subscriber,
DTH operator shall refund,-
(a) if the customer premises equipment has been acquired under the standard scheme, the total depreciated value of the said equipment;
(b) if the customer premises equipment has been acquired in a scheme other than the standard scheme, the amount paid by the subscriber
for the customer premises equipment after deducting the amount of
depreciation of the value of the said equipment applied for the same type of customer premises equipment under the standard scheme
© if the customer premises equipment has been acquired under bundled scheme, in addition to the refund towards customer premises equipment
specified in para (b), the balance amount for the bundled programmes
after deducting the charges for the number of completed month or part thereof for which DTH services were availed by the subscriber by applying average monthly charge for such programmes
rovided that DTH
operator may deduct additional one month average charge for surrender of connection before the expiry of the specified period for the bundled scheme Provided further that if a subscriber surrenders his connection within the lock -in period,DTH operator may deduct the
amount of depreciation of the value of the customer premises equipment and the average monthly charge for the bundled programmes for the entire
The depreciation on the price of the customer premises equipment
specified by DTH operator under sub-clause (1) of clause 4 shall be calculated using straight line method at the rate of 1.7 per cent.
for every completed month or part thereof
DTH operator shall designate one centre located in every district
headquarter for surrender of customer premises equipment.
Every DTH operator shall provide facility for registration of request of the subscribers for surrender of the connection on its toll free number and display it on its website.
DTH operator shall, on the registered request of the subscriber, collect
the customer premises equipment from the premises of the subscriber and
deduct an amount not exceeding rupees one hundred and fifty as collection charge from the total amount refundable to the subscriber
The subscriber may surrender the customer premises equipment at the designated centre of the service provider and in that case DTH operator
shall not charge any collection charge.
DTH operator shall not deduct any other charge from the amount refundable to the subscriber on return of the customer premises equipmentThere shall be no obligation on DTH operator to make any payment on return of customer premises equipment after it has been used by the subscriber for five years.
Every DTH operator shall, within fifteen days of receipt of request from the subscriber collect the customer premises equipment from the premises of the subscriber
Every DTH operator shall, within seven days of receipt of the
customer premises equipment, ensure payment of the refund amount at the premises of the subscriber.