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DH Exclusive :  TRAI Notification against CUSTOMER PREMISES EQUIPMENT
Monday 23-March-2015, 11:10,
TRAI Notification against CUSTOMER PREMISES EQUIPMENT
TELECOM REGULATORY AUTHORITY OF INDIA has made some Notification regarding TARIFF FOR SUPPLY AND INSTALLATION OF CUSTOMER PREMISES EQUIPMENT.

THE TELECOMMUNICATION (BROADCASTING AND CABLE) SERVICES (SIXTH) (THE DIRECT TO HOME SERVICES) TARIFF ORDER, 2015


Please go through some points

This Order may be called the Telecommunication (Broadcasting and Cable) Services (Sixth) (the Direct to Home Services) Tariff Order, 2015 ( --
of 2015).


This order shall come into force thirty days after the date of its publication in the Official Gazette.

Applicability.
---
This order shall be applicable to direct to home operators providing direct to home services throughout the territory of India.


TARIFF FOR SUPPLY AND INSTALLATION OF CUSTOMER PREMISES EQUIPMENT

Every DTH operator shall specify the price of all types of the customer premises equipment offered by it,their installation and activation charges and taxes, if any

DTH operator shall offer all types of customer premises equipment offered by it to every subscriber on out right purchase basis at the price and charges specified under sub-clause(1) which shall be called standard scheme for customer premises equipment.

Provided that DTH operator may also offer other schemes for the supply and installation of customer premises equipment including bundled scheme and shall specify separately for all schemes the charges for the customer premises equipment, installation and activation charges thereof, the channels or bouquet of channels or
bouquets of channels bundled with customer premises equipment and the taxes, if any.

Provided further that DTH operator shall offer customer premises equipment at the same terms and conditions as applicable for customer premises equipment under the bundled scheme.

DTH operator may specify a lock-in period not exceeding three months
for all the schemes offered by it.

DTH operator may specify installation and activation charges for the customer premises equipment not exceeding rupees three hundred and
fifty


Refund on surrender of connection–(1)
DTH operator shallgive an option to every subscriber to return the customer premises equipment in all schemes and for all types of customer premises equipment:
Provided that there shall be no obligation on DTH operator to take back the
customer premises equipment if it is tampered with or is not in working condition at the time of return.

On return of the customer premises equipment by the subscriber,
DTH operator shall refund,-
(a) if the customer premises equipment has been acquired under the standard scheme, the total depreciated value of the said equipment;
(b) if the customer premises equipment has been acquired in a scheme other than the standard scheme, the amount paid by the subscriber
for the customer premises equipment after deducting the amount of
depreciation of the value of the said equipment applied for the same type of customer premises equipment under the standard scheme

© if the customer premises equipment has been acquired under bundled scheme, in addition to the refund towards customer premises equipment
specified in para (b), the balance amount for the bundled programmes
after deducting the charges for the number of completed month or part thereof for which DTH services were availed by the subscriber by applying average monthly charge for such programmesTonguerovided that DTH
operator may deduct additional one month average charge for surrender of connection before the expiry of the specified period for the bundled scheme Provided further that if a subscriber surrenders his connection within the lock -in period,DTH operator may deduct the
amount of depreciation of the value of the customer premises equipment and the average monthly charge for the bundled programmes for the entire
lock-in period.

The depreciation on the price of the customer premises equipment
specified by DTH operator under sub-clause (1) of clause 4 shall be calculated using straight line method at the rate of 1.7 per cent.
for every completed month or part thereof

DTH operator shall designate one centre located in every district
headquarter for surrender of customer premises equipment.

Every DTH operator shall provide facility for registration of request of the subscribers for surrender of the connection on its toll free number and display it on its website.

DTH operator shall, on the registered request of the subscriber, collect
the customer premises equipment from the premises of the subscriber and
deduct an amount not exceeding rupees one hundred and fifty as collection charge from the total amount refundable to the subscriber

The subscriber may surrender the customer premises equipment at the designated centre of the service provider and in that case DTH operator
shall not charge any collection charge.

DTH operator shall not deduct any other charge from the amount refundable to the subscriber on return of the customer premises equipment

There shall be no obligation on DTH operator to make any payment on return of customer premises equipment after it has been used by the subscriber for five years.

Every DTH operator shall, within fifteen days of receipt of request from the subscriber collect the customer premises equipment from the premises of the subscriber

Every DTH operator shall, within seven days of receipt of the
customer premises equipment, ensure payment of the refund amount at the premises of the subscriber.
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amatan, anilsk01, dayag
Monday 23-March-2015, 11:53,
RE: TRAI Notification against CUSTOMER PREMISES EQUIPMENT
some more points

Repair and maintenance of CPE.
---
DTH operator shall, at the time of entering into subscription agreement with the subscriber, provide the details of repair and maintenance services to be provided by it to the subscriber and charges therefor, if any

Provided that DTH operator shall repair and maintain the customer premises equipment for five years without any charges from the date of activation of services to the subscriber.
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amatan, dayag
Monday 23-March-2015, 11:56,
RE: TRAI Notification against CUSTOMER PREMISES EQUIPMENT
Reporting Requirement

Every DTH operator shall report to the Authority, within fifteen days of launch of any new scheme or any modification in the existing scheme, the details of the scheme along with its terms and conditions .

Power of Authority to intervene. The Authority may, by order or direction made or issued by it, intervene in order to
ensure compliance of the provisions of this tariff order, or protect the interests of subscribers and service providers.
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amatan
Monday 23-March-2015, 13:24,
RE: TRAI Notification against CUSTOMER PREMISES EQUIPMENT
As per the data submitted by DTH operators to TRAI, the percentage of total inactive subscribers till December, 2014 was close to 45% of the registered subscriber base of the DTH services. In absolute terms, it translates to 32.52 million subscribers. In other words, almost 32.52 million CPEs were lying idle. During discussions, the feedback from the DTH operators was that only an abysmally small percentage of such inactive CPEs are collected back by the operators.
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[-] The following 1 user says Thank You to amatan for this post:
dayag
Monday 23-March-2015, 13:27,
RE: TRAI Notification against CUSTOMER PREMISES EQUIPMENT
the draft TO proposes to keep a cap on installation along with activation charges at Rs.350. For clarity and ease of calculation of the buy-back/refund amount at the time of surrender of connection by the subscriber, DTH operators should indicate any such charges separately in the standard scheme as well as in all other schemes for CPEs offered by them, including bundled schemes. However, the cap on installation & activation charges may be reviewed from time to time by the Authority.
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[-] The following 1 user says Thank You to amatan for this post:
dayag
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