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Breaking FIRST : Changes in the offering to Premium and Mega Pack subscribers
Brief - Rs. 500 credit which was given when the Premium Subscribers (Segment5) and Mega pack Subscribers opted for multi room connections, will be discontinued with effect from 1st February, 2012.

Process/SOP -

Steps to be followed by Inbound TSA:
  • Refrain from promising the Subscribers Rs. 500 credit in case of multi room connections.
  • Basis the type and the count of box the current charges will be applicable.
Standard Phrase -


Question 1: One of my friends got a credit of Rs. 500 for a multiroom connection, why am I not getting it?
Answer 1: Yes Sir , this offer was valid until 31st Jan'12 ; however , with effect from 1st February '12 , it has changed.
Question 2 : Why has it changed ?
Answer 2: Offers are time bound; hence, we keep updating our offers from time to time .


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