Thursday 24-April-2014, 17:01
A special offer for MULTI TV is being launched – Get a new dishtv SD multi-tv connection @ Zero price (Installation charges Rs.200 extra). This Offer is for and will be pitched to selected existing DISHTV Subscribers through outbound calling and by sending communication. Following are the details of the process:-
ü If a subscriber chooses normal DISHTV connection, he only has to pay Installation charges of Rs.200. And he will get Set top box free of cost
ü If a subscriber chooses DISH+ connection, then he has to pay Rs.300 (Rs.100 for the box and Rs.200 as installation charges). He only has to pay Rs.100 for the set top box
ü Offer applicable only on SD \ Dish Plus( at Rs.100 extra) and Not applicable on HD.
Lead Flow: - lead will flow in Normal pending installation bucket under “POSTPAID INSTALLATION REQUEST “ as child connection and all leads will have a remarks “free multi Tv offer” .
Requirements from subscribers to get connection –
The connection will be given against an undertaking and valid documents from the customer at the time of installation. No Installation will be done if any of the document are missing.
Following are the details of documents that need to be collected by the installer:-
o Duly signed one valid Govt. ID Proof Photo copy.o Duly signed one valid address Proof Photo copy o Duly signed New Dishtv Undertaking (To be provided by installer)o SAF (To be provided by installer) Installer will collect and submit Rs.200 at the time of activation
Process at SERVICE
o SF will see the following details on his CRM and will have to fill in the required details before activation :-
o 4 compulsory checks for required documents & Undertaking will be visible to the SF and he will have to tick mark them.
o Installation amount of Rs.200 in case of SD & Rs.300 incase of SD+ to be filled in by the SF.
o SF will also see the recharge amount column to fill in the recharge amount (Not compulsory).
o Offer details will be visible to the SF.
o There will be no change in monthly price of the child pack.
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