Im not able to watch recorded shows on tatasky

First On WEB : Im not able to watch recorded shows on tatasky
The problem with my tatasky box is that i cant watch reordered shows once hard disk is full upto 65% and 35% free,

in this case when i watch recorded programme it jumps to live channel after few minutes.

i come to know from my friend that he can watch shows even with 6% free space left.

someone confirm me is my box faulty or i have to do settings.

and what is the maximum storage u have used on ur box without any problem.

I am done with master reset and still have same issue, im from pakistan

and yes if i only change stb and insert the same card i will be able to get my all balance and pkgs transfered in new stb or not?
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