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Breaking FIRST : News X dropped from Channel line up, Customer Care reply in Tatasky
Brief - News X dropped from Tata Sky channel line up with effect from 23rd February 12. Public Notice Advertisement has been released on Thursday 2 February in the below mentioned media:

Aaj Hindi : UP, Bihar &Jharkhand editions

Indian Express: All Editions.

Process/SOP -

Standard Phrase-
FAQs on dropping NewsX

Q 1:I used to get 'NewsX', I am not receiving the channel now. Why has the transmission been stopped? Why have you dropped NewsX?
OR
NewsX, my favorite channel is not appearing on Guide anymore and I can not find it with my remote/ it has disappeared from my Favorites list suddenly.


Ans: Yes sir/ madam.For the benefit of our valued Subscribers we plan to progressively offer new and popular channels. Tata Sky will not be airing this channel with effect from 23 Feb 12. This channel has been dropped because Tata Sky does not hold commercial relationship with INX News Ltd any longer.

Q 2:How can you delete the channel without informing us? We were never given any notice for the same?
Ans: Sir, the Public Notice advertisement regarding dropping this channel from Tata Sky has been released in National(Indian Express) and regional newspaper(Aaj Hindi) on the 2 Feb-2011 Thursday.

Q 3:What are the packages that will not have NewsX from 23 Feb-12 onwards?
Ans: Tru Choice- South Sports Pack, Grand Pack, Grand Sports Pack , Mega Pack & Mega Lite Pack & Big Pack

Add on Package- English News Pack
Ala Carte Channels

Q 4:When will this channel be back?
Ans: Bringing the channel back will depend on the demand for the same over the time.

Q 5:Why should I continue to pay the same price for my package, when you have dropped my favorite channel?
Ans:It is Tata Sky's Endeavour to provide its Subscribers the best balance of content, and towards this we keep adding new channels time to time and do not always take a price hike. Similarly, when we add channels to replace this dropped channel, we do not always take a price increase.

Q 6:Instead of this channel, will you be adding any other channels?
Ans:We definitely plan to introduce many more exciting channels with the best possible content.

Q 7:How will I know what new channels are available on Tata Sky?
Ans:You can check on http://www.tatasky.com for the list of packages and prices at any point of time. Alternately you can call us again and we will give you the details.
[-] The following 2 users say Thank You to tsrocks for this post:
  • Admin, vinay_kumar
Reply
Q 5:Why should I continue to pay the same price for my package, when you have dropped my favorite channel?
Ans:It is Tata Sky's Endeavour to provide its Subscribers the best balance of content, and towards this we keep adding new channels time to time and do not always take a price hike. Similarly, when we add channels to replace this dropped channel, we do not always take a price increase.


so they mean they will remove even all the channels still we should pay the same
Reply


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