Premium and Mega Pack subscribers up selling process change | DTH Forum with Fastest DTH Updates

CHANNEL LIST Premium and Mega Pack subscribers up selling process change
#1
Brief - Refrain from promising waivers on service and field visits except in cases of in warranty and Annual maintenance contract for Premium and Mega Pack Subscribers

Process/SOP -

Steps to be followed by Inbound TSA:
  • Refrain from promising the Subscribers about a waiver on service charges and field visits charges.
  • Please do not mention about these charges unless the Subscriber’s asks.
  • In case an existing Subscriber has already been promised a waiver, it needs to be applied as it is. Pitch for the following benefits of a Mega pack :
  • Convenience of having all TATA SKY Channels except Sun network and Topper channels for an entire year.
  • Subscribers will have the convenience of not having to call Tata Sky for an entire year.
  • New channels introduced in TATA SKY will automatically get activated with no extra charges.
Standard Phrase -

Question 1
I should not be charged for relocation or any kind of field visits , isn't it , I have a Mega pack ?

Answer 1
I understand that you have a Mega pack ; however there is a change in the offer with effect from 1st Feb'12,

Question 2
Why has it changed ?

Answer 2
Sir , offers are time bound; hence, we keep updating our offers from time to time.

Question 3
What will I do if my box stops working during the year?

Answer 3
Let' s hope that your box does not give you any problem . In case you face any problems you can call us .If it needs a field visit then there is a nominal charge of only Rs. 125/- that will be applied in your account .


Possibly Related Threads...
Thread Author Replies Views Last Post
  First on WEB Tatasky premium subscribers will be charged for service visits from 6 February Nilu334 1 271 Friday 03-February-2017, 15:11
Last Post: aumnamonarayana
  Breaking First: Mega Pack subscribers on Tata Sky can enjoy Iron Man 3 for free r-k 0 836 Friday 16-August-2013, 12:19
Last Post: r-k
  Breaking First:  Change In Pack Prices tsrocks 0 1,024 Thursday 09-February-2012, 11:55
Last Post: tsrocks
  Breaking First: Changes in the offering to Premium and Mega Pack subscribers tsrocks 0 682 Monday 30-January-2012, 20:18
Last Post: tsrocks

Forum Jump:


Users browsing this thread: