Premium and Mega Pack subscribers up selling process change

CHANNEL LIST Premium and Mega Pack subscribers up selling process change
Brief - Refrain from promising waivers on service and field visits except in cases of in warranty and Annual maintenance contract for Premium and Mega Pack Subscribers

Process/SOP -

Steps to be followed by Inbound TSA:
  • Refrain from promising the Subscribers about a waiver on service charges and field visits charges.
  • Please do not mention about these charges unless the Subscriber’s asks.
  • In case an existing Subscriber has already been promised a waiver, it needs to be applied as it is. Pitch for the following benefits of a Mega pack :
  • Convenience of having all TATA SKY Channels except Sun network and Topper channels for an entire year.
  • Subscribers will have the convenience of not having to call Tata Sky for an entire year.
  • New channels introduced in TATA SKY will automatically get activated with no extra charges.
Standard Phrase -

Question 1
I should not be charged for relocation or any kind of field visits , isn't it , I have a Mega pack ?

Answer 1
I understand that you have a Mega pack ; however there is a change in the offer with effect from 1st Feb'12,

Question 2
Why has it changed ?

Answer 2
Sir , offers are time bound; hence, we keep updating our offers from time to time.

Question 3
What will I do if my box stops working during the year?

Answer 3
Let' s hope that your box does not give you any problem . In case you face any problems you can call us .If it needs a field visit then there is a nominal charge of only Rs. 125/- that will be applied in your account .

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