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Reliance mobile customers can get their prepaid balance back

Reliance mobile customers can now get refund of their unspent prepaid balance due to closure of its 2GI GSM, CDMA and mobile voice services. As per TRAI direction, you can claim a refund of your unspent prepaid balance electronically to your bank account by submitting the information as mentioned below:

  • Subscriber’s name
  • Subscriber’s postal address
  • Subscriber’s mobile number (the number against which the refund sought from Mls RCL/RTL)
  • Subscriber’s alternate mobile number for communication
  • Subscriber’s email address
  • Bank account number
  • IFS Code, Bank name and Branch
  • Copy of Proof of Identity (Pol) (to be attached) Id name with number
  • Copy of Proof of Address (PoA) ( to be attached) Id name with number

The above information can be submitted to us through any of the modes mentioned below and you will be provided acknowledgment for future reference:

Through our website/portal:
Through email address: [email protected]

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