Hi All –
I need some help from all gurus out there! I am using Tata Sky HD + connection for almost 2 years now. I had the signal problem last week and reported the problem to Tata Sky. (They claim, they are upgrading, so problem was accepted). I was still able to view many channels in spite of trouble with HD channels.
Then suddenly, all channels went off air and I get the contact Tata Sky helpline number on screen. i was then, unable to view my recorded programs as well. In short, everything went blank.
I tried reaching them; after numerous attempts was successful, I was told, this is same connection problem. Engineers visited my home and promptly said, HD+ box have to replaced. I was quite annoyed.
a) I didn’t want to lose the hard disk full of favourite shows and movies (My usage of 2 years had resulted in almost 88% of disk being full).
b) This box is Tata Sky property and how can they charge customers for replacement without even checking the problem.
Does anybody around here know if this problem can be solved without replacing box?
Alternatively, as last resort of replacement; from what I understand, STB contains a hard drive, which should be easily ported to new box, is it possible? And finally I shouldn’t be charged for replacement.
Thanks in advance,
P.S.: My Tata Sky Mega HS Subscription is still not overdue.